Refund Policy

1. Our approach

Career Thrill sells digital downloads. Once a file has been delivered, it cannot be returned, so purchases are generally not refundable. We do want you to be treated fairly, so this page lists the situations where we will fix the problem or refund you.

The best way to check that a product suits you is to read the product page and the free sample before you buy. This policy applies to all Career Thrill products and should be read with our Terms and Delivery Policy.

2. When we will help

Email us within 7 days of your purchase if:

• You were charged more than once for the same product
• You paid but did not receive the product, and we cannot get it to you
• The file does not open or download, and we cannot fix it or send a working copy
• You received the wrong product, and we cannot replace it

In most cases we will first try to put things right, for example by sending the file again or sending a corrected copy. If we cannot, we will refund you.

3. When a refund does not apply

• You changed your mind after buying
• You did not read the product description or the free sample, and the product is not what you expected
• Your software does not support the files. For example, the Excel ebook is written for Microsoft 365 on Windows, and some functions do not work in Excel 2019 or older
• You expected a particular result, such as a job, an interview, a reply to an email or an income. We do not promise or guarantee results
• You have shared the files with others, or have breached our Terms
• You lost the files after downloading them. We will gladly resend the link instead

4. How to ask for help or a refund

Email contact@careerthrill.com within 7 days of your purchase, with the subject line “Refund request”, and include:

• The email address you used to buy
• The product name and the date of purchase
• Your payment or order reference, from the confirmation or your payment receipt
• A short description of the problem, and a screenshot if you can

5. What happens next

1. We acknowledge your email and aim to reply within 48 hours.
2. We check the details and, where possible, fix the problem first.
3. If a refund applies, we process it and confirm it to you by email.

Approved refunds go back to the original payment method through our payment provider. Banks and payment providers may take several working days to show it. We cannot control how long your bank takes.

6. If a payment failed

If money left your account but the payment failed, it is usually reversed automatically by your bank or payment provider. If you do not see it reversed after a few working days, or if you did not receive a product after a successful payment, email us with the transaction details and we will help.

7. Please contact us first

If you have a problem, please write to us before you dispute a payment with your bank. It is usually quicker to sort out directly, and we want to help.

8. Contact and grievances

Questions about this policy: email contact@careerthrill.com. For complaints, use the subject line “Grievance”. We will acknowledge your message and aim to reply within 48 hours.